Leads CRM With Ticket Automation

Project Details

This project is a comprehensive Leads CRM with ticket automation system built using React.js and Node.js. It includes features like lead management, ticket creation, and automated responses. The app is designed to help businesses manage their leads and improve their customer support process. This innovative customer relationship management system leverages cutting-edge artificial intelligence algorithms to automatically score and prioritize incoming leads based on engagement history, company size, industry classification, and behavioral patterns. The intelligent lead scoring system analyzes data points such as email open rates, website visit duration, content downloads, and social media interactions to assign dynamic scores that help sales teams focus their efforts on the most promising prospects. Advanced automation workflows streamline the customer journey from initial contact to final conversion, with intelligent routing that assigns leads to qualified sales representatives based on expertise and workload. The ticket automation system creates support tickets from various channels including email, chat, social media, and phone calls, categorizing them by urgency and routing to appropriate support agents. Real-time analytics dashboard provides insights into team performance, conversion rates, customer satisfaction metrics, and revenue forecasting. The platform integrates with popular communication tools like Slack and email, with advanced filtering and search capabilities. Role-based access control ensures secure data handling, with mobile-responsive design for optimal user experience across all devices.